Frequently asked questions
Space Gardens Phuket FAQ
Quick answers about the catalogue, contacting Space Gardens, store locations and practical details. Relevant answers link to a dedicated page with more information.
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Before you contact us
What to check and what to include in your first message.
Can tourists contact Space Gardens?
Yes. Adult visitors in Phuket can use the official contact channels. The team will confirm the relevant requirements, documents and available option for the specific request.
How can I contact Space Gardens safely?
Use the WhatsApp, Telegram or Line details on the official contact page. Do not send passport or other sensitive information to an account you cannot verify on the website.
What should I include in my first message?
Include your area, hotel or villa name, a nearby landmark, links to the items you selected and your preferred time. The team will ask for anything else only if needed.
Do I need to send my passport straight away?
No. First ask why the information is required, who will receive it and which verified channel to use. See the privacy policy for more detail.
Catalogue, stock and prices
How to read product pages and what to confirm before sending a request.
Where can I view the current selection?
Use the Space Gardens catalogue to compare categories, photos, listed THC, sizes and prices. Send the product link to confirm current stock.
Does a product page mean the item is in stock?
A product page shows the description and available options, but stock changes. A manager can confirm the current batch and required size from the product link.
Is the listed THC medical advice?
No. THC, strain name, aroma and format are catalogue details, not a diagnosis, dosage or treatment plan. Health decisions belong to a qualified professional.
Can I reserve an item in advance?
You can ask about a reservation after a manager checks the current stock. Documents, the selected item and the available batch are checked separately.
Stores, pickup and Phuket areas
Where to go and how to check the available option and timing.
Where are the Space Gardens stores?
Addresses, maps and opening hours are available on the Bang Tao and Patong store pages. Check the location and stock before travelling.
Can I ask about pickup or delivery?
Yes. Include your preferred option, area and convenient time. The team will confirm what is available for your location.
Can I use a hotel or villa address?
Yes. Include the property name, area and a nearby landmark. The team will check the details before confirming the available option for that location.
How long does a reply or service take?
Once the address and current workload are checked, the team can provide an estimated time. The Phuket request guide explains what information to prepare.
Documents and responsibility
Which decisions belong to a professional and what the website can explain.
Does Space Gardens issue medical prescriptions itself?
A qualified professional makes the medical assessment and decision. Space Gardens explains the process and practical steps on the prescription-request page.
Does paying a request fee guarantee a document?
The fee covers review or support for the request; a qualified professional makes the decision. Before paying, confirm what the service includes and what happens if no document is issued.
Does a prescription guarantee stock or delivery?
A prescription records the medical decision. The document, selected item, current stock and available fulfilment option are checked separately. See the medical information guide.
Is this website medical or legal advice?
The website provides general information and does not replace advice from a licensed professional. See the disclaimer for the limits of responsibility.
